Amanwana, Moyo Island, Indonesia
In this document, “we”, “our”, or “us” refer to Silver Linings Retreats Limited.
We are company number 10205595 registered in UK.
Our Trademark number is UK00003552693
Our registered office is Silver Linings Retreats Limited, 85 Great Portland Street, First Floor, London W1W 7LT
These are the Terms and Conditions that will apply to your booking of The Healing Journey, our private, by-appointment healing journey at Amanwana, Moyo Island (“the Journey”). Please read them carefully as you will be bound by them.
These Terms shall constitute the entire agreement between Silver Linings Retreats Ltd and the Client relating to the subject matter herein and shall constitute a binding agreement. There is no verbal or written; representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking are made with, and services will be provided by Silver Linings Retreats. By booking the Journey, you agree to be bound by these Terms and Conditions that govern the relationship, the cancellation policy and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any, and all disputes.
BOOKING THE JOURNEY & THE CONTRACT
All persons wishing to make a booking have carefully read and understand the Terms and Conditions that follow. By making a booking with Silver Linings Retreats, you accept on behalf of yourself and all those named on the booking, to be bound by these Terms and Conditions. A booking is accepted and becomes definite only from the date when Silver Linings Retreats sends a confirmation email, and when you have completed the deposit or full payment.
The Journey is offered by appointment between mid-October and mid-December 2026. Your dates are not fixed at the time of payment: following your payment, Chrissy Sundt Dolan will contact you to arrange a consultation, in which your dates are agreed, subject to availability at Amanwana. Your dates are confirmed only when Silver Linings Retreats confirms them to you in writing (by email).
Silver Linings asks that you refrain from purchasing non-refundable travel until you receive written confirmation of your dates from the Silver Linings Retreats staff.
**Please note that Silver Linings Retreats only offers retreats and related activities to those 16 years of age and over.
DEPOSITS
The Journey is priced per Ocean Tent, for single or double occupancy. You may secure your place with a non-refundable deposit of 50% of the Journey price (US$5,750 of US$11,500), or pay the Journey price in full.
You may book the Journey with a deposit until 30 days prior to your agreed start date, after which full payment is required to secure your dates (if still available).
The remaining balance of US$5,750 is due 30 days before your agreed start date. We will send you an invoice for the balancing payment, payable by card through our secure Stripe payment page, once your dates are agreed.
If the final balance is not received by the due date, then your booking cannot be guaranteed and Silver Linings Retreats reserves the right to cancel your booking and forfeit your deposit.
*Please note deposits made on all bookings are non-refundable and non-creditable due to the requirement to purchase non-refundable and non-transferable essentials including but not limited to; accommodation reservations etc on your behalf to secure your place on the Journey.
Deposit payments can be transferred to another date for the Journey, or to another retreat taking place within two calendar years, if you notify us 30-days or more before your agreed start date.
Payments are made via our secure Stripe payment page or can be paid via PayPal or BACS transfer by prior arrangement.
Your card details are processed and held by Stripe; we DO NOT keep your credit card on file.
REFUND / CANCELLATION
We understand that unexpected events can arise that can affect your plans.
If you cancel more than 30-days before your agreed start date, you may request a partial refund (less a cancellation fee equal to the deposit).
All Journey payments become non-refundable less than 30-days before your agreed start date.
BALANCE TRANSFER
Full and partial Journey payments can be transferred to another date for the Journey, or to another retreat taking place within two calendar years, if you notify us 30-days or more before your agreed start date.
There is a US$100 deposit transfer fee associated with making this change but avoids incurring the cancellation fee.
You may also transfer the balance to a friend if you let us know 30 days or more in advance.
You may only transfer your deposit once.
PRICING
The Journey price is quoted in US dollars (USD) and is per Ocean Tent, for single or double occupancy; the price is the same for one guest or two.
Silver Linings Retreats is not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing funds in another currency.
Silver Linings Retreats reserves the right to alter the prices of any of the travel arrangements shown on our website. You will be advised of the current price of the travel arrangements you wish to book before your contract is confirmed.
The Journey price includes: six days and five nights in an Ocean Tent at Amanwana; pre- and post-journey intention setting; roundtrip car and boat transfers from Sumbawa Besar Airport to Amanwana; the Journey’s healing sessions and spiritual restorative sessions with Frendy Dewanta; one Amanwana spa treatment; a sunset cruise in the Amanwana bay; use of the resort’s fleet of silent watercraft; all meals, created with nutritionist Clarissa Lenherr and Amanwana’s Executive Chef; in-room refreshments and non-alcoholic beverages; and laundry service.
Not included in the price of the Journey are flights (including flights to and from Sumbawa Besar Airport), travel insurance, excess baggage charges, tipping, alcoholic drinks, and the bespoke enhancements described on the Journey page (including private sessions, additional Aman spa treatments, private helicopter transfers and dive expeditions), which are arranged and charged separately. Additionally, any items or services purchased during the Journey are not included unless specifically stated.
MEDICAL CONDITIONS & SPECIAL REQUIREMENTS
The Client must inform Silver Linings Retreats before the Journey begins (in your consultation or by email) of any medical conditions, pregnancy, disability or any other mental and or physical condition which may affect fitness to travel, including medications you are currently taking. Failure to notify us may result in the Client being refused certain activities during the Journey at the Client’s own expense. Some practices on the Journey (including ocean meditation, water energy healing and breathwork) may be unsuitable for some Clients due to age, mobility, disability, pregnancy or physical or mental conditions, please email us if you have concerns.
The healing practices offered on the Journey are traditional and complementary wellbeing practices. They are not medical treatment and are not a substitute for advice or treatment from a qualified medical practitioner.
It is vital that you are accurate with your fitness level and medical conditions for your own safety.
Silver Linings Retreats will do its best to meet Client’s special requests including dietary requests, but such requests do not form part of the Contract and therefore Silver Linings is not liable for not providing these requests.
As a client, you MUST carry medical insurance. Medical facilities vary from country to country and Silver Linings will do its absolute best to bring you to a proper medical facility as needed but makes no representations and gives no warranties in relation to the standard of such treatment.
FINAL PAYMENTS
The payment of the FINAL balance of the Journey price is due 30 days prior to your agreed start date in the currency advertised (USD).
If a booking is made less than 30 days before your agreed start date, full payment will be required at the time of booking. We DO NOT accept bookings less than 10 days prior to the start date.
If the final balance is not received by the due date and there is no concise reason as to why, Silver Linings reserves the right to treat the Client’s booking as cancelled.
Please ensure Silver Linings Retreats is on your contact list so our emails don’t go to your junk folder!
CANCELLATION BY THE CLIENT
Any cancellation by a Client must be made in writing (via email) and be acknowledged by Silver Linings in writing (via email).
Under no circumstances is your deposit refundable. Deposits are required to secure bookings.
If you cancel and you have made additional payments to your deposit, your full balance can be rolled over to another date for the Journey within two calendar years. If the Journey is not offered again, you can switch to another Silver Linings retreat and fees can be transferred.
Fees apart from the deposit can be refunded in special circumstances including:
- Serious injury or illness of the client
- Serious injury or illness of close family member
In the case of a natural disaster, Silver Linings Retreats applies to the “act of god” rule and no fees will be reversed.
CANCELLATION BY SILVER LININGS RETREATS
Silver Linings reserves the right to cancel the Journey for any reason but will not cancel less than 30 days before your agreed start date except for unusual or unforeseen circumstances outside Silver Linings’ control. When the Journey is cancelled by Silver Linings before the agreed date of departure for any reason other than the fault of the Client, the Client can either:
- Transfer their deposit to another date for the Journey, or another retreat taking place within two calendar years, or:
- Receive a full refund of all monies paid under the contract as soon as possible.
Silver Linings is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail tickets, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. If the Client is offered a refund but requests an alternate retreat of a higher value than that originally booked, then the Client must pay the difference in price.
Where after departure a significant element of the Journey contracted for cannot be provided, Silver Linings will make suitable alternative arrangements for the continuation of the Journey. If it is not possible to provide a suitable alternative or the Client reasonably rejects any suitable alternatives, Silver Linings will provide the Client a refund of unused portions of the Journey. Where a significant alteration or cancellation occurs which is not due to Force Majeure or other circumstances beyond the Silver Linings’ control, Silver Linings will in some circumstances offer compensation.
Significant alterations do not include the substitution of a transportation method, modification of itineraries, change in hotel accommodation or meal offering.
AIRFARE
The Journey does not include national or international airfares, including flights to and from Sumbawa Besar Airport. Please do not book airfares or make any non-refundable travel arrangements until your dates have been confirmed to you in writing.
TRAVEL & HEALTH INSURANCE
Silver Linings recommends Clients obtain travel medical insurance. This insurance must cover personal injury and emergency medical expenses including, but not limited to, helicopter evacuation, air ambulance and repatriation.
It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client during travel. Silver Linings have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public lounges or other public areas, whether on board a train, bus, or other mode of transportation, publicly owned or operated by Silver Linings or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, and other acts of God are not reimbursable. Silver Linings cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Silver Linings such as hotels, huts, expedition vehicles, boats or any other mode of transportation.
The Client acknowledges that the Journey does not include insurance and that the Client has been advised to obtain separate coverage at an additional cost. When obtaining travel insurance, the Client must ensure the insurer is aware of the type of travel to be undertaken.
EVACUATION PROCEDURES AND COSTS
Silver Linings representatives, Amanwana staff or other representative’s decisions will at all times be final on all matters likely to affect the safety and well-being of the Journey. We reserve the right to prohibit any client from continuing the Journey with no right of refund if, in our opinion, that client’s actions pose a threat to the safety of others, to the wildlife, themselves, or if the client’s actions and/or behaviours are harming the enjoyment of others.
Evacuations costs are to be covered by the person being evacuated.
TRAVEL DOCUMENTS
Valid Passport: The Client must be in possession of a valid passport required for entry, departure and travel to Indonesia (passport must be valid 6 months past the return date), all visas, permits and certificates including vaccination certificates (if required), insurance policies, etc. are required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents, visas and permits prior to the start of the Journey and is solely responsible for any adverse consequences resulting from missing or defective documentation. Any information or advice given by Silver Linings regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client and Silver Linings is not responsible for any errors or omissions as to the information provided by third parties such as the appropriate governmental authorities.
Journey Details: planning and packing information will be sent via email once your dates are confirmed.
CLAIMS & COMPLAINTS
If a Client has a complaint against Silver Linings, the Client must first inform Silver Linings at the earliest opportunity during the Journey to allow the grievance to be rectified. Failure to indicate dissatisfaction whilst on the Journey will result in the Client’s ability to claim compensation from Silver Linings being extinguished or at least reduced. If satisfaction is still not reached during the Journey, then any further complaint must be put in writing to Silver Linings within 30 days of the end of the Journey.
CLIENT RESPONSIBILITY
The Client acknowledges he or she may be visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in their daily life. By booking travel with Silver Linings, the Client acknowledges they have considered the potential risks, dangers and challenges, and expressly assumes the risks attendant to such travel conditions. The Client is solely responsible for acquainting themselves with customs, weather conditions, physical challenges, and laws in effect at each stop along the itinerary and is encouraged to locate or make contact prior to embarkation with their local embassy or consulate at the trip destination.
SUPPLIERS & INDEPENDENT CONTRACTORS
Accommodation at Amanwana, transfers, excursions or other elements of the Journey may be arranged by Silver Linings with local suppliers who may themselves engage the services of local operators and/or sub-contractors. Silver Linings will at all times endeavour to appoint reputable and competent local suppliers.
The terms and conditions of the hotels and suppliers will be applicable. These may limit or exclude the liability of the hotel and supplier. The liability of Silver Linings will not exceed that of any supplier. Local laws and regulations of the relevant country will be relevant in assessing the performance of the services of any supplier. Neither Silver Linings, nor any carrier is liable for independent contractors.
SAFETY & JOURNEY ENJOYMENT
We take your safety and well-being very seriously, which is why we partner with trained professionals for all of our retreats. However, you are ultimately responsible for your safety, which is why we ask all guests to sign a liability waiver before departure. To avoid possibly dangerous situations, it is extremely important that you obey any rules and regulations imposed by Silver Linings representatives, Amanwana staff and/or local guides and instructions given by them.
All Clients must, at all times, strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and Silver Linings will not accept responsibility or liability for any Client who contravenes any laws or other regulations of any country visited.
HEALTH & FITNESS
The Journey should not be overly strenuous for people who are healthy and reasonably fit. If you (or anyone on whose behalf you are booking) are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the Journey, you must advise us of this at the time of booking. If your health or fitness changes between the time of booking and your start date, you must notify the Silver Linings office of these changes before the Journey starts.
PHOTOS, VIDEO AND CONTENT CREATION
The Journey is private. Silver Linings will not take photographs or video of you without your agreement, and will not use any image in which you appear in promotional materials, on our website or on social media without your written permission.
JOURNEY ITINERARY CHANGES
Silver Linings and its partners reserve the right to alter the Journey’s programme due to weather, practitioner availability/illness or other circumstances. Sessions may be changed or cancelled at any moment during the Journey to assure the safety of our clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights or other services because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules or other similar causes.
Silver Linings and its partners do not assume responsibility for accidents or deaths that can be traced to the participants’ negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.
DATA PROTECTION
To ensure that the Journey runs smoothly, Silver Linings need to use personal information (such as name, address, special needs, health conditions, dietary requirements etc.) provided by Clients to Silver Linings, and also pass on such information to Amanwana, to the Journey’s practitioners (including Frendy Dewanta and Clarissa Lenherr) and other suppliers involved in the Journey. Silver Linings will apply appropriate security measures to protect such personal data and will only pass on data that is applicable to those responsible for the Journey. By booking the Journey, Clients consent to this information being transferred as required.
LIABILITY
Silver Linings is not responsible for any improper or non-performance of any services forming part of the Contract which are wholly attributable to the fault of the Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services to be provided under the Contract; unusual and unforeseeable circumstances beyond the control of Silver Linings and/or the relevant supplier, the consequences of which could not have been avoided even if all due care had been exercised including (but not limited to) an event of force majeure; or any event which Silver Linings and/or the relevant supplier could not even with all due care have foreseen or forestalled.
In the event that Silver Linings is responsible for any death, injury or illness caused by the negligent acts and/or omissions of its suppliers of services which form part of the Contract then Silver Linings Retreats limits its liability.
ACCEPTANCE OF RISK
The Client acknowledges that the nature of the Journey includes physical activity, including ocean meditation and time in and on the water, and may involve a degree of personal risk. The Client hereby assumes all such risk and does hereby release Silver Linings from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks. Before the Journey begins, the Client is required to sign the Silver Linings Retreats WAIVER. Please read carefully.
SEVERABILITY
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and Conditions to survive and continue as binding.
SUCCESSORS & ASSIGNS
These Terms and Conditions shall inure to the benefit of and be binding upon Silver Linings Retreats and the Client and their respective heirs, legal personal representatives, successors and assigns.
APPLICABLE LAW
The Contract and these Terms and Conditions are subject to the laws of England.
WAIVER OF BOOKING CONDITIONS
These Booking Terms and Conditions may only be waived or amended by written mutual consent. When a Client makes the payment for the Journey, they agree to accept all these conditions, and when the booking is accepted, Silver Linings agrees to carry out the obligations as defined therein.
UPDATING OF TERMS & CONDITIONS
Silver Linings Retreats reserves the right to update and/or alter these terms and conditions at any time, and it is the Client’s responsibility to be familiar with them. The latest terms and conditions may be found on the Silver Linings Wellbeing website.
If you have any questions or concerns, please email us at admin@silverliningswellbeing.com
